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Port Hope customers experience “one-stop” shopping

Port Hope

Economic Development, Public Works, and Planning and Development offer centralized services at one central Municipal office.

The Municipality of Port Hope has relocated three of its departments; the Economic Development, Planning & Development Services and Works & Engineering, to a municipally owned building at 5 Mill Street. 

The Municipality investigated several options for consolidating administrative office space at a central location with a view to maintain administrative offices in our vibrant downtown core and provide functional space for both customers and Staff. The building at 5 Mill was vacant and after a comprehensive review of office space, parking availability, equipment needs, and staffing requirements, it was determined that the downtown location is well suited for relocation of the three departments. The Tourism Staff and Visitor’s Centre remain at the 20 Queen Street storefront location.

Council saw the move to Mill Street as an opportunity to provide a ‘one stop shopping’ opportunity for residents, businesses and developers to consult with the Municipality’s Development Team. With Staff working in close proximity, ongoing consultation will enhance customer service and streamline application processes for our residential and development customers.

Deputy Mayor/Chair of Economic Development and Tourism Jeff Gilmer stated, “Port Hope is Open for Business and Economic Development works closely with these departments on a regular basis. Centralizing services at the new office at 5 Mill Street is one more way we will continue to support our business community through excellent customer service.”

“Our Development Team works closely together to support our residents, businesses and developers and the new facility will allow Staff to share information quickly and maximize problem solving opportunities throughout the entire development process.” Councillor/Chair of planning & Development Services, Mary Lou Ellis.

 Jeff Less, “Each step of the development process is critical and these three departments are involved from start to finish. With the new one-stop shopping opportunity, Public Works Staff can address key elements and provide information to Staff as quickly as possible.”

Carl Cannon, “The Municipality regularly looks for ways to maximize our resources and minimize cost impact to our ratepayers. Optimizing the physical location and organizational function of these departments will mean increased efficiency and cost savings.”

Thinking about dong business in Port Hope? Make 5 Mill Street your first stop.

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    Port Hope
    Port Hope

    The Municipality of Port Hope
    "Open for Business"
    Port Hope, an enviable lifestyle community that encourages and fosters creative industry is centrally located one hour east of Toronto on the Montreal to Windsor 401 corridor with daily VIA rail service.